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Customer assistance

Purchase, delivery, and return possibilities

Xiaomi scooter parts and accessories we are delivering with the help of LP EXPRESS, OMNIVA and DPD parcel services terminals and couriers.

You can select a delivery method on the checkout page next to the list of items. If you have selected a terminal method based on the address you specify, the system will automatically provide the nearest list of the parcel service terminals you have from which you can choose the right one for you. The terminal can also be selected by opening the terminal map.

If the order is placed before 20:00 we will ship your order on the same day. If you want Xiaomi M365 parts or accessories to be delivered to you faster, we recommend that you choose the DPD delivery method, we give DPD shipments priority, so they are usually delivered within 2-4 days.

Yes, the shipment can be tracked, the system generates a shipment number/tracking number before the order is shiped, which will be send to the customer with the message of about item dispatch, and when you click on the tracking number in the message, you will be pointed to the shipment service page where the shipment tracking info will be visible. The tracking number can also be seen in the my account section – orders.

Payment methods:

  • Electronic banking – payment is visible instantly. The system automatically directs you to the self-service of the bank you selected, where you can make a payment, the payment can be made from the self-service of any bank operating in Lithuania, Latvia, Estonia. Any bank from other countries by „Trustly”.
  • Credit / Debit card – payment is visible immediately. When you enter credit/debit card details a payment is made.
  • Bank transfer – payment is visible within 24h. ‘ After receiving payment information by email, you must make a payment to the specified bank account from your bank self-service.
  • Pay at pickup. Payment must be made to the courier or paid in the parcel terminal depending on the chosen method of delivery/pick-up of Xiaomi scooter parts or accessories.

Yes, this option exists. In such a case on the payment page you need to choose the payment method – Pay at pickup. you can pay to the courier or in a parcel terminal, depending on which Xiaomi scooter parts or accessories delivery method are chosen.

For defective products please contact by email – [email protected], please state the reasons for the refund/change and if you have the option to send a photo of the defect please send. After assessing the situation we will return the money or send a new item for free.

the return of the goods may take 10 working days from the date of receiving the parcel, Xiaomi scooter parts or accessories are accepted for return in the event that the goods are unpacked or intact. If the goods have not been damaged or unpacked, the refund is carried out within 5 working days.

The wrong part can be replaced. The Xiaomi scooter part must not be damaged. For a return, contact by email – in[email protected]. Buyer pay the cost of the return (~€4).

More questions?

Contact us +37062264120